UPVAY Privacy policy
INTRODUCTION
This Privacy Policy details the procedures we employ in acquiring, using and sharing your personal data when you browse or execute a purchase on www.upvay.com (the “Website” and the “Company”).
COLLECTED PERSONAL INFORMATION
Upon visiting our Website, we automatically gather certain info about your device, including your web browser type, IP address, time zone, and some cookies installed on your device. We also collect info about the pages or services you view on our site, the sites or search terms that led you to us, and how you use our Website. We call this “Device Info.”
Here’s how we collect Device Info:
– “Cookies” are data files placed on your device or computer. They often include an anonymous unique identifier. Learn more about cookies, and how to disable them, at http://www.allaboutcookies.org.
– “Log files” record actions on our Website. They collect data like your IP address, browser type, Internet service provider, pages you visit before and after ours, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are digital files used to record info about how you use the Website.
When you buy or try to buy a service through our Website, we collect certain info from you. This includes your name, billing address, shipping address, payment info (including credit card numbers), email address, and phone number. We call this “Order Info.” All payment info is collected and processed by third-party providers. We do not keep a copy of this info in our systems for our safety and yours.
When we say “Personal Info” in this Privacy Policy, we mean both Device Info and Order Info. We strictly collect these for service delivery and user experience improvement, respecting your privacy rights at all times.
HOW DO WE MANAGE YOUR PERSONAL DATA?
We utilize your Order Info primarily to process any orders you place through our Website (this includes managing your payment details and providing you with receipts and/or order confirmations).
We use the Device Info we collect to safeguard us from potential risks and fraudulent activities (particularly, your IP address), and generally to enhance and fine-tune our Website (for instance by creating analytics about how our users engage with our Website and evaluating the effectiveness of our promotional campaigns).
SHARING YOUR PERSONAL INFO
Your personal information might be shared under the following circumstances:
- Service Providers: We might share your personal info with service providers to supervise and analyze our service use, process payments, or get in touch with you.
- During business transitions: We may share or transfer your personal info when we’re discussing or in the middle of changes to our business. This might include mergers, selling assets, getting funding or if part or all of our business is acquired by another company.
- With Affiliates: We might share your info with our affiliates. In these cases, we make sure our affiliates follow this Security Policy. Affiliates can include our parent company, subsidiaries, partners in joint ventures or other companies we control or that are under shared control with us.
- With business partners: We might share your info with our business partners. This helps us provide you with specific products, services, or promotions.
- With other users: If you share personal info or interact with others in public areas, this info might be seen by all users. It might also be distributed publicly. If you interact with others or sign up through a Third-Party Social Media Service, your contacts might see your name, profile, pictures, and activity descriptions. Likewise, other users can see descriptions of your activity, chat with you, and view your profile.
- With your agreement: We might share your personal info for other reasons, but only if you agree to it.
We also incorporate Google Analytics to help us comprehend how our users utilize our Website – you can learn more about how Google uses your Personal Info here: https://www.google.com/intl/en/policies/privacy/. You also have the option to opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We pledge to uphold the trust you place in us by ensuring these data-sharing practices strictly serve the enhancement of our service delivery and customer experience, while respecting your privacy rights at all times.
DATA KEEPING
When you make an order through our Website, we will hold on to your Order Info for our records unless you tell us to erase this information.
We will also keep your Personal Data for our internal reviews. Generally, we keep Personal Data for a shorter time, unless we need it to boost our security, better our services or if we’re legally required to keep the data for longer.
Our aim is to ensure a seamless user experience and to safeguard our operations, always keeping your data with the highest level of security and respecting your right to privacy.
YOUR RIGHTS UNDER THIS PRIVACY POLICY
If you’re in the EU, you have rights under this Privacy Policy and by law, including:
- Access to Your Personal Data: You can access, update, or delete your Personal Data. You can usually do this yourself in the account settings section. If you can’t, contact us, and we’ll help you. This also lets you get a copy of the Personal Data we have about you.
- Correct Your Personal Data: If we have any info about you that’s incomplete or incorrect, you have the right to ask us to fix it.
- Object to Processing of Your Personal Data: If we’re processing your Personal Data based on a legitimate interest and you have a reason related to your situation to object to this processing, you have the right to do so. You can also object if we’re processing your Personal Data for direct marketing.
- Erase Your Personal Data: If there’s no solid reason for us to keep processing your Personal Data, you have the right to ask us to delete or remove it.
- Transfer Your Personal Data: If you want, we can give your Personal Data to you or a third party you choose. It will be in a commonly used, machine-readable format. This only applies to info that you gave us permission to use or that we used to perform a contract with you.
- Withdraw Your Consent: If you change your mind about us using your Personal Data, you have the right to withdraw your consent. If you do this, we might not be able to provide you with some of our services.
Please remember that we’re committed to respecting these rights and your privacy while we ensure the safe and efficient operation of our services.
CHANGES TO THIS PRIVACY POLICY
We might need to change our Privacy Policy sometimes. If we do, we’ll let you know by putting the new Privacy Policy on this page.
We’ll tell you about any changes by sending an email and/or putting a noticeable message on our service before the changes come into effect. We’ll also update the “Last updated” date at the top of this Privacy Policy.
To make sure you stay informed, you should check this Privacy Policy from time to time. Any changes we make to this Privacy Policy will be effective as soon as they’re posted on this page.
GET IN TOUCH WITH US
If you’ve got any questions about this Privacy Policy, you can reach us by email:
At Upvay, we’re dedicated to creating a secure, respectful environment for our users. We take your privacy seriously and are always here to help if you have any questions or concerns.
Last update 12.7.2023